Performance ManagementTM: Managing, Coaching and Reviewing Performance

Builds skills to help managers who supervise people to set objectives, provide feedback, and hold people accountable as part of their formal and informal performance review and coaching responsibilities.
 

Overview

This program builds the skills that managers and employees need in order to establish clear and motivating expectations, to coach and support one another in a team environment, and to provide honest and helpful feedback.  Participants learn how to use these skills during formal planning, coaching, and evaluation discussions, and also how to use them during the informal 2-3 minute workplace discussions that drive high-performance organizations.
 

Objectives

Participants are able to:

• Identify the 5-7 most important objectives that each of their employees has.

• Link objectives to customers, strategic initiatives, development, and the job in a way that makes mundane objectives more motivating.

• Explain and write objectives in a way that is specific and measurable.

• Involve employees or team members in participative objective setting.

• Communicate performance factors (such as judgment, leadership, and initiative) in a way that builds skills and motivation.

• Create development plans that include specific timelines, resources, and outcomes.

• Build coaching time into each workday.

• Use recognition with the bottom 80%, not just the top 20%, of the workforce.

• Coach without creating hostility or defensiveness.

• Prepare for and conduct a performance review.

• Give accurate and fair performance feedback.

• Explain the reasons for evaluations in ways that help employees develop.

• Deal with strong reactions during performance review

Tailored to Schedules and Participant Needs

Interact has three standard versions of Performance ManagementTM, each designed to work optimally within a different set of time parameters. In addition, Interact creates custom versions to meet customers’ exact needs.

Four “Half-Day” Sessions

This version is designed to be trained in four half-day sessions that are typically offered over the course of a year.

Two “One-Day” Sessions

This version is designed to be trained over two consecutive days.
 

Two “Half-Day” Sessions

This is an abbreviated version designed to be trained in two half days. This version focuses on objective setting and formal reviews. The section on coaching is reduced.
 

Other Versions: Tailored for Specific Customers

Interact has tailored versions to meet the specific needs of a particular customer that fit a variety of different time constraints and integrate with a variety of different skill sets. Performance ManagementTM is often integrated into an organization’s unique performance appraisal system. This has been done for organizations as varied as Lockheed Martin, Ford Motor Company, and the Los Angeles Unified School District.
 

Tailored to Categories of Employees

Interact has tailored versions of Performance ManagementTM to meet the needs of different categories of people. Some of the tailoring employs video scenes that demonstrate the kinds of situations encountered by executives, managers, and supervisors, versus the kinds of situations encountered by project managers, individual contributors, and team members.  Much of the tailoring comes from practice cards that have been developed using focus groups composed of employees from customers we have served. Below is a list of applications that Interact has already created-that are ready for you to use. In addition, Interact creates custom versions to meet a customer’s exact needs.

Executives, Managers, and Supervisors: The focus of this version is the manager-to-subordinate relationship. Participants practice applications that involve their direct reports.
 

Project Managers, Individual Contributors and Team Members: The focus of this version is peer-to-peer relationships. Participants practice objective setting and coaching, but don’t receive instruction in conducting performance reviews.
 

Tailored to Types of Industries

Interact has tailored video for heavy-industry environments and for office environments. The practice applications are usually tailored to the needs of a specific organization.