Interact - Programs at a glance

Interact Performance Systems' Training Programs

Interact Performance Systems: The ability to execute.

As a leader you pursue many strategies to improve your organization's bottom line. You build better facilities, purchase better equipment, hire better people, and design betters systems. And you see bottom line results.

Why do these strategies work? Because they improve people's day-to-day actions on the job. If the strategy didn't change behavior, then it wouldn't improve results. Performance always comes down to individuals and their ability to execute.

As you know, training doesn't always lead to execution. But execution is what Interact is all about. From its inception through its 27 years of experience with video-based behavior modeling, Interact's single focus has been on improving the behaviors that lead to bottom line results.

Dedicated to Performance Improvement.

Improving people's day-to-day performance is Interact's specialty. In this specialized field, we believe we are the best. Interact's cutting-edge systems do more than build the right skills. They make sure that these skills are used to produce bottom-line results. Interact goes beyond training to guarantee performance improvement.

Using Interact, your leaders and employees will build the accountability, motivations, and commitment needed in today's fast paced environment. And you will achieve winning results. Interact's extensive research proves dramatic improvements in quality, productivity, cost containment, customer responsiveness, and turnover. Over a thousand organizations have benefited from Interact's 27 years of experience.

Building on your successes.

Interact works as a partner with your internal experts. You know what your organization needs, and you understand your unique business issues and problems. Interact brings our track record in performance improvement, our proven instruction design, and our reliable bottom line results. How do we partner together? Interact solutions are built to be tailored to provide the highest quality materials, design, and results in a way that can be focused to your specific business issues and culture.

Interact builds on the foundation you have created. You may have build the basic communication, listening, and feedback skills that your people require. Now you need skills that are more advanced and more business focuses. Interact builds on the foundation you have created to teach tougher skills that improve the bottom line.

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	Programs in the Series				Programs in the Series
	Performance Management^™	mba^™ - managing beyond authority^™	pps^{™ -} Performance PROBLEM SOLVING^™	Conflict Management^™	TEAM CONSENSUS^™	TEAM PROCESS^™	Team builder^™
	Performance Management^™	mba^™ - managing beyond authority^™	Flagship Product	Conflict Management^™	TEAM CONSENSUS^™	TEAM PROCESS^™	Team builder^™
Audience	Managers, supervisors, leads.	Managers, supervisors, leads, individual contributors, team members.	Managers, supervisors, leads, individual contributors, team members.	Managers, supervisors, leads, individual contributors, team members	Managers, supervisors, leads, individual contributors, team members	Managers, supervisors, leads.	Managers, supervisors, leads.
Content	Teaches how to use objective setting, coaching and feedback to achieve business results. Participants establish clear and motivating expectation, coach and support performance, and provide honest and helpful feedback. Participants use these skills during formal planning, coaching and evaluation discussions, and also during informal 2-3 minute workplace discussions that drive high-performance organizations.	Teaches how to understand the business, social and personal dynamics involved in decisions. Participants learn how to build long-term credibility and influence as they develop the tactical influencing skills necessary to negotiate priorities, solve performance problems, and hold people accountable, even when they do not report to them. This program also covers all the topics in Performance Problem Solving™	Shows how to build accountability while encouraging commitment. Builds concrete tools for solving the problems that undercut performance. Participants learn to diagnose the causes of performance problems and to respond with effective solutions. This approach builds on simple listening, communication, and feedback skills, and focuses on the tough business problems that make a difference to the bottom line.	Shows how to turn explosive situations into positive business results. Participants learn how to control their own anger, how to work with people who are too angry to be rational, how to respond to unfair accusations, how to find common ground, and how to work through disagreements. Conflicts are not eliminated. Instead, they are made productive.	Shows how to analyze problems, gather data, make decisions, implement action plans and track outcomes. Builds a simple and easy-to-use problem solving process that managers and employees can use to find the right solutions to quality, productivity, and customer issues. Teaches teams how to reach consensus. Also includes an appendix of 22 tools that can be instructed in one-hour sessions on an as-needed basis.	Teaches how to make meetings efficient and effective. Participants master the administrative side—attendance, agendas, rooms, roles, action plans. They also master the problem side—disruptions, side conversations, criticism, and participation. This program produces immediate payoffs in reduced numbers of meetings, less time spent in meetings, and greater effectiveness of meetings.	Teaches teams to be more effective by making sure team members understand their responsibilities and the results they must achieve. Participants learn to anticipate the challenges and opportunities ahead as they define what it means to be a team. They clarify their new responsibilities and develop joint accountability for results. Also involves managers in key decisions regarding teams, their tasks and their development.
Topics	§ Set challenging objectives § Manage core competencies § Encourage development § Keep expectations relevant § Coach performance § Solve performance problems § Conduct formal reviews § Resolve disagreements	§ Increase commitment & initiative § Read organizational dynamics § Analyze social dynamics § Build support & understanding § Establish trust & credibility § Use tactical skills to influence § Manage priorities & resources § Resolve performance problems	§ Communicate with clarity § Solve problems § Motivate effectively § Deal with anger § Prevent resistance § Involve employees § Give recognition § Set clear follow up	§ Handle abuse § Maintain a win-win perspective § Deal with value challenges § Confront “tactics” § Handle illogical arguments § Discourage in-fighting	§ Collect relevant data § Enhance creativity § Analyze options § Make team decisions § Discourage “group think” § Set clear follow up	§ Prepare for meetings § Create clear agendas § Keep the meeting on track § Foster full participation § Deal with disruptions § Set clear follow up	§ Why work as a “team” § Stages in a team’s growth § Roles and responsibilities § How success will be measured § Team ground rules § How to work with each other
Days
Material	Video, Case Studies, Trainer’s Guide, Participant’s Guide, Implementation Guide, Posters, Cue Pads	Video, Case Studies, Trainer’s Guide, Participant’s Guide, Implementation Guide, Posters, Cue Pads	Video, Case Studies, Trainer’s Guide, Participant’s Guide, Implementation Guide, Posters, Cue Pads	Video, Case Studies, Trainer’s Guide, Participant’s Guide, Implementation Guide	Video, Trainer’s Guide, Participant’s Guide, Implementation Guide, Posters	Video, Trainer’s Guide, Participant’s Guide, Implementation Guide, Posters	Video, Trainer’s Guide, Participant’s Guide, Implementation Guide
			includes, “Influence” (for peers) and “Interact”versions		formerly, “Analytical Skills/ Critical Thinking”	formerly, “Group Process/ Meeting Management”	formerly, “Team Chartering”

Corporate Office: 180 N. Riverview Drive, Suite 165, Anaheim, California 92808. || Phone: (714) 283-8288 || Email: InteractInfo@inter-ps.com || Website: www.InteractPerformance.com