Interact Performance Systems' Training Programs

Interact Performance Systems:  The ability to execute.
As a leader you pursue many strategies to improve your organization's bottom line.  You build better facilities, purchase better equipment, hire better people, and design betters systems.  And you see bottom line results.

Why do these strategies work?  Because they improve people's day-to-day actions on the job.  If the strategy didn't change behavior, then it wouldn't improve results.  Performance always comes down to individuals and their ability to execute.

As you know, training doesn't always lead to execution.  But execution is what Interact is all about.  From its inception at Stanford University through its 27 years of experience with video-based behavior modeling, Interact's single focus has been on improving the behaviors that lead to bottom line results.
Dedicated to Performance Improvement.
Improving people's day-to-day performance is Interact's specialty.  In this specialized field, we are the best.  Interact's cutting-edge systems do more than build the right skills.  They make sure that these skills are used to produce bottom-line results.  Interact goes beyond training to guarantee performance improvement.

Using Interact, your leaders and employees will build the accountability, motivations, and commitment needed in today's fast paced environment.  And you will achieve winning results.  Interact's extensive research proves dramatic improvements in quality, productivity, cost containment, customer responsiveness, and turnover.  Over a thousand organizations have benefited from Interact's 27 years of experience.
Building on your successes.
Interact works as a partner with your internal experts.  You know what your organization needs, and you understand your unique business issues and problems.  Interact brings our track record in performance improvement, our proven instruction design, and our reliable bottom line results.  How do we partner together?  Interact solutions are built to be tailored to provide the highest quality materials, design, and results in a way that can be focused to your specific business issues and culture.

Interact builds on the foundation you have created.  You may have build the basic communication, listening, and feedback skills that your people require.  Now you need skills that are more advanced and more business focuses.  Interact builds on the foundation you have created to teach tougher skills that improve the bottom line.

Performance Problem
Solving		 managing beyond authority Performance
Management		 Group Process/
Meeting Management		 Analytical Skills/
Critical Thinking		 Conflict
Management		 Team
chartering
Audience:
Managers, supervisors, leads, individual contributors, and team members.		 Audience:
Managers, supervisors, leads, individual contributors, and team members.		 Audience:
Managers, supervisors 
and leads.		 Audience:
Managers, supervisors, leads, individual contributors, and team members.		 Audience:
Managers, supervisors, leads, individual contributors, and team members.		 Audience:
Managers, supervisors, leads, individual contributors, and team members.		 Audience:
Managers, supervisors, and leads.

Content: 
Shows how to build accountability while encouraging commitment. Builds concrete tools for solving the problems that undercut performance. Participants learn to diagnose the causes of performance problems and to respond with effective solutions. This approach builds on simple listening, communication, and feedback skills and focuses on the tough business problems that make a difference to the bottom line.

Content:
Teaches how  to understand the business, social, and personal dynamics involved in decisions. Participants learn how to build long-term credibility and influence as they develop the tactical influence skills necessary to negotiate priorities, solve performance problems, and hold people accountable when they don't report to them. This program also covers all the topics in Performance Problem Solving.

 Content:
Teaches how to use objective setting, coaching, and feedback to achieve business results. Participants establish clear and motivating expectations, coach 
and support performance, and provide honest & helpful feedback. Participants use these skills during formal planning, coaching, and evaluation discussions, and also during the informal 2-3 minute workplace discussions that drive high-performance organizations.

Content: 
Teaches how to make meetings efficient and effective. Participants master the administrative side-attendance, agendas, rooms, roles, action plans. They also master the problem side-disruptions, side conversations, criticism, participation. This program produces immediate payoffs in reduced numbers of meetings, less time spent in meetings, and greater effectiveness of meetings.

 Content: 
Shows how to analyze problems, gather data, make decisions, implement action plans and track outcomes.  Builds a simple and easy-to-use problem solving process that managers and employees can use to find the right solutions to quality, productivity, and customer issues.  Also includes an appendix of 22 tools that can be instructed in one-hour sessions on an as-needed basis.		 Content: 
Shows how to turn explosive situations into positive business results.  Participants learn how to control their own anger, how to work with people who are too angry to be rational, how to respond to unfair accusations, how to find common ground, and how to work through the logics disagreements.  Conflicts are not eliminated.  Instead, they are made productive.

Content: 
Teaches teams to be more effective by making sure team members understand their responsibilities and the results they must achieve. Participants learn to anticipate the challenges and opportunities ahead as they define what it means to be a team. They clarify their new responsibilities and develop joint accountability for business results.  Also involves managers in key decisions regarding teams, their tasks and their development.

Topics:
u Communicate with clarity
u Solve problems
u Motivate effectively
u Deal with anger
u Prevent resistance
u Involve employees
u Give recognition
u Set clear follow up		 Topics:
u Increase commitment & initiative
u Read organizational dynamics

u Analyze social dynamics
u Build support & understanding
u Establish trust & credibility
u Use tactical skills to influence
u Manage priorities and resources
u Resolve performance problems

Topics:
u Set challenging objectives
u Manage core competencies
u Encourage  development
u Keep expectations relevant
u Coach performance 
u Solve performance problems
u Conduct formal reviews
u Resolve disagreements

 Topics:
u  Prepare for meetings
u  Create clear agendas
u  Keep the meeting on track
u  Foster full participation
u  Deal with disruptions
u  Set clear follow up		 Topics:
u  Collect relevant data
u  Enhance creativity
u  Analyze options
u  Make team decisions
u  Discourage "groupthink"
u  Set Clear follow up		 Topics:
u  Handle abuse
u  Maintain a win-win perspective
u  Deal with value challenges
u  Confront "tactics"
u  Handle illogical arguments
u  Discourage in-fighting		 Topics:
u  Why work as a "team"
u  Stages in a team's growth
u  Roles and responsibilities
u  How success will be measured
u  Team ground rules
u  How to work with each other
Location:
On-site by your managers and professional staff or facilitated by one of our performance consultants.		 Location:
On-site by your managers and professional staff or facilitated by one of our performance consultants.		 Location:
On-site by your managers and professional staff or facilitated by one of our performance consultants.		 Location:
On-site by your managers and professional staff or facilitated by one of our performance consultants.		 Location:
On-site by your managers and professional staff or facilitated by one of our performance consultants.		 Location:
On-site by your managers and professional staff or facilitated by one of our performance consultants.		 Location:
On-site by your managers and professional staff or facilitated by one of our performance consultants.
Materials:
Video, Case Studies, Leader's Guide, Participant's Guide, Implementation Guide, Posters, Cue Pads.		 Materials:
Video, Case Studies, Leader's Guide, Participant's Guide, Implementation Guide, Posters, Cue Pads.		 Materials:
Video, Case Studies, Leader’s Guide, Participant’s Guide, Implementation Guide, Posters, Cue Pads.
 Materials:
Video, Leader's Guide, Participant's Guide, Implementation Guide, Posters.		 Materials:
Video Leader's Guide, Participant's Guide, Implementation Guide.		 Materials:
Video, Case Studies, Leader's Guide, Participant's Guide, Implementation Guide.		 Materials:
Video, Leader's Guide, Participant's Guide, Implementation Guide.
Video Segments:
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